Trust is the invisible force that holds teams together, enabling collaboration, innovation, and resilience. Without trust, even the most talented teams struggle with misalignment, poor communication, and disengagement. Yet trust is not automatic - it must be intentionally built and nurtured over time. In this session, we explore how trust operates within professional environments and the key factors that strengthen or erode it. 

Participants will gain insights into how credibility, reliability, and authenticity shape trust dynamics and why small, everyday interactions can have an outsized impact on team cohesion. Through the lens of group dynamics, we will examine how power structures, social norms, and unconscious biases influence trust in organizations. We will also explore how conscious communication - through transparency, consistency, and active listening - plays a critical role in sustaining trust over time. Whether you are leading a new team or working to rebuild trust after setbacks, this session will provide actionable strategies to foster psychological safety, encourage open dialogue, and create an environment where trust thrives. 

Learning Objectives:

• Identify the key components of trust and their impact on team performance


• Recognize how group dynamics and organizational culture influence trust within teams


• Define communication strategies to foster, maintain, and restore trust in professional relationships

NASBA Approved

CPAacademy.org (Sponsor Id#: 111889) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

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